I love the internet. It has the power.
Over the last 24 hours, there have been two events which have been escalated through the internet and as we speak one of the two have been successfully dealt with.
A camera-phone video of the appalling behaviour of a TfL employee abusing a passenger made its way across social media networks like wildfire, starting with a blog, then escalating through Twitter - with Boris Johnson having his say. Within 24 hours, said employee has been suspended and TfL are investigating. No blog = no action from TfL and he would still have his job.
Let’s just hope that the Daily Mail follow suit do the right thing.
Update: Very interesting article regarding how Twitter can escalate a news story within hours – it has the power!
Update 2: Even more interesting article regarding the PCC breaking it’s own procedures because of pressure from Twitter users…




